My stay at Thien Thao hotel was excellent. The room itself came with air conditioning, complimentary bottled water, a mini bar and cable with premium channels like HBO and Cinemax (great for any downtime). The hotel provided free high speed internet, wifi, complimentary breakfast, currency exchange services, a map of the area and was extremely helpful when it came to suggesting places to visit, getting cabs and setting up tours.
As far as the hotel's neighborhood. I must say that the hotel was not in the tourist district, which I personally liked because I got more of an authentic Ho Chi Minh City experience. The neighborhood was safe and the people were friendly. My friend and myself walked pretty much every when we weren't wearing our massive backpacks and would sometimes be out at midnight to grab water or a fruit smoothy from a nearby snack cart and didn't feel unsafe at all (just be aware of your surrounding). Within a 5 minute walk there are several shops, restaurants and even a little bakery which we frequented often. However, if you aren't a fan of walking a lot or want to be closer to the tourist district then this hotel may not be for you. But, all in all, our stay at the hotel was way better than expected and I will definitely stay here again should I ever make it back to Ho Chi Minh City.