We are now recruiting the following position:

DEADLINE: March 15th 2013

POSITION: RECEPTIONIST

QUANTITY: 01 (Female)

SHIFT:  Flexible

JOB SUMMARY:  The overall care of our customers during their stay, given through hospitality and service.

JOB DESCRIPTION:

• Perform the procedure of Check-in and check-out of all hotel guests
  
• Ensure a high level of liaison is maintained between Front Office and all other departments within the hotel.
• Handle allcomplaint and feedback from guests.
  
• Handle all cash and payment transactions with utmost accuracy.
• Pre‑set availability and rate controls and ensure all refused business is recorded with reasons for refusal.
• Act as Reservation Clerk such as: phone call reservation, walk-in guest reservation ...
  
• Perform any assignment as delegated by the superior.

RESPONSIBLILITY:

• Present a smiling and welcoming personality to the guests at all times.
• Responsibility for an efficient and smooth check-in and check-out of all hotel guests according to established procedures.
• Requests are handled in a polite, efficient manner and a high level of customer service is consistently maintained.
• Ensure a high level of liaison is maintained between Front Office and all other departments within the hotel.
• Ensure the Front Office Manager is kept fully aware of any relevant feedback from either the customers or other departments.
• Ensure that all transactions are processed in the hotel system.
• Adhere to company credit policies to ensure that all revenue expected will be received
• Adhere to pre‑set availability and rate controls and ensure all refused business is recorded with reasons for refusal.
• Maintain and update guest history and marketing database as per Front Office procedures.

JOB SKILLS:

• Communication skill
• Teamwork skill
• Problem-solving skill
  
• Solid computer skill

JOB REQUIREMENTS:

• Age: 22-26
• Experience: 01 year or above is preferred, but not a must
  
• Education level: intermediate or higher (at least intermetdiate or college degree)
• English level: intermediate or higher (at least B degree or Toeic 500)
• Hospitality sofware: intermediate is preferred
• Responsibility, friendliness, courtesy
• Honesty and moral principle

Please send all your documents such as CV, Cover letter, Reference letter (if available), copies of your ID cards, Education certificate, Health certificate ...  to the HR Department. We will consider your profiles.

Sorry, only qualified candidates will be asking for the interview.

Interview procedure at THIEN THAO HOTEL:

Round 1: (by HR Department)
- Personal view on the Hospitality Job (5W question: Why, What, When, Where, How)
- History of works/ education
- Foreign language abilities
- Flexible of time
- Type of employee: parttime, fulltime

Round 2: (by Division Supervisor -- Manager)
- Hard skill: Background Knowledge and specialist skill (especially: Receptionist, Housekeeping position)
- Soft skill: communication skill, making decision skill, problem solving skill, team work skill (especially Receptionist)
- Basic skill: computer & foreign language abilities (especially Receptionist)

Round 3: (by HR Department)
- Salary & benefit
- Labor law and working policy
- Working condition & uniform
- Agreement & contract

Thank you for visiting us!